Policies & Services

Accessibility

IDL Ballroom is compliant with The Americans with Disabilities Act. We welcome all patrons and offer a variety of services to meet special needs. For additional assistance, please contact us at info@theatrepops.org.

Late Seating

Appropriate seating for latecomers is at the sole discretion of the director of each production. Patrons who arrive late for performances will be seated at an appropriate break in the performance by the House Manager and may be seated in alternate seats. After intermission, patrons may be reseated in their ticketed seat location.

Electronic & Recording Devices

As a courtesy to the actors and other audience members, please turn off your watch alarm, beeper, and cell phone or set them to a non-audible mode, or you may be asked to leave the performance. This includes texting during performances.

Cameras, camera phones, audio, video and digital recorders are not permitted to be used in IDL Ballroom during a performance. Guests using these items may be asked to leave.

Dress Code

Theatre Pops does not have an official dress code. We want you to be comfortable, so casual attire is fine.

Child Policy

IDL Ballroom is an 18+ venue, and therefore small children are not permitted to our advertised performances. However, certain shows will have invited rehearsals or performances not open to the public that children may attend. To inquire about a particular performance, please email us at info@theatrepops.org.

Inclement Weather

Theatre Pops does not cancel or reschedule performances or offer refunds due to inclement weather. Please see our policies on ticket exchanges, donations and, if you are a subscriber, Missed Performance Insurance.

Coat Check

During cold weather months, a free coat check is available at the front desk of IDL Ballroom.

Refreshments

IDL Ballroom provides a wide array of cocktails, wine, soda, and coffee as well as cheese and meat plates and cheesecake. Each production has a signature drink menu themed around the show as well as drinks specifically created for Theatre Pops that are available for viewing on each production’s page. Each production page has a link to pre-order your refreshments for that evening’s performance.

Ticket Exchanges for Theatre Pops Subscribers

Theatre Pops subscribers who are unable to attend scheduled performances may exchange their tickets to another performance of the same production. Please call Meghan Hurley at (918) 902-6339 to exchange.

Exchanges are accepted until two hours before the date and time on your tickets.

Theatre Pops Subscription Office Hours (via phone):

Monday-Friday: 10AM – 5:30PM
Saturday (on subscription performance days): 11AM – 5PM
Sunday (on subscription performance days): 1PM – 5PM

Ticket Exchanges for Single Ticket Holders
If you are not a TPops Subscriber and need to exchange your tickets, please call (918) 902-6339 to discuss available options.

Lost Ticket Replacement

On the date of your scheduled performance, please arrive at Will Call with your ID and credit card you used to purchased the tickets. We will be able to reprint tickets free-of-charge as long as the tickets are not already redeemed.

Firearms / Weapons

Firearms and weapons are forbidden inside IDL Ballroom.

Smoking

Smoking is only permitted outside the building.

Lost Items

Items left in the theatres after performances are move to lost and found, located at Enso. If you suspect you have left something behind, please email info@theatrepops.org. Theatre Pops and IDL Ballroom are not responsible for theft or damage to items left in the building or lost and found. All items are held for 45 days with the exception of ID/Driver’s licenses and credit/debit cards. Unclaimed ID/driver’s licenses are returned to the state of issue after 15 days. Credit/debit cards are reported as found to the issuer and destroyed after 3 days. Unclaimed electronic devices will be donated to cellphonebank.org.

Pets & Service Animals

IDL Ballroom has a no pets allowed policy inside the building; however, any trained service animal is welcome.

Special Seating

Special seating locations for persons with disabilities may be arranged in advance by emailing info@theatrepops.org.

Sign Language Interpretation

Theatre Pops offers sign language interpretation at select events throughout the year. Performances offering this service are indicated on their corresponding webpages. To find out more about this service, please email us at info@theatrepops.org.